Service 02
SaaS Documentation Services
Setup guides, feature explanations and how-tos in plain language, for the people who buy and use the product, not just the ones who build it.
Paperkraft's SaaS documentation services cover onboarding guides, feature documentation, and release notes -written in plain language for the people who use your product, not just the ones who build it, and kept current as you ship.
docs / guides / getting-started
Set up your workspace
- Create your workspace
- Invite your team
- Connect your first source
What we deliver
Pages a customer can follow without calling you
Onboarding guides
The first hour, written as a path: what to do, in what order, and what “done” looks like at each step.
Feature documentation
What each feature does, who it is for, and the setting people always get wrong, one page per question, not per menu item.
Release notes & changelog
What shipped, in language a customer understands, with links to the pages that changed.
Built for agents too
Answers your AI assistant can hand a customer directly.
Plain-language pages with clear titles are the ones assistants quote, and the ones your own in-product help can pull from.
“How do I add someone to my team?”
Open Settings → Members, choose a role, and send the invite. They appear as pending until they accept.
→ from docs.yourproduct.com/guides/members
Works with your stack
We write into what you already run.
No migration required. If you have no setup yet, we pick one and stand it up.
What’s included
Every project ships with all three
Clear structure
We map the pages before we write them, so readers find things fast instead of hunting. This is where most docs go wrong.
Clear, accurate writing
Short sentences. One idea per page. Written by people who have shipped software, then checked against your product. So it is correct, not just readable.
Design & UX
A portal that looks like your product and works on a phone. Clean navigation, real search, nothing to fight with.
Stays current
Docs that keep up with the product
Product moves weekly. We work from your release notes so the guides describe the product your customers are using today.
01 · Release lands
A feature ships or a screen changes.
02 · Pages flagged
We list the guides and screenshots affected.
03 · Rewritten
Steps re-followed on a clean account before publishing.
04 · Published
Live with the release, dated so readers know it is current.
Questions
Before you ask
- 01
Our product changes every week. Will the docs go stale?
That is exactly what the release cycle above is for. We work from your changelog, so pages are updated as part of shipping rather than in a cleanup sprint later.
- 02
Who writes for non-technical customers?
We do. Guides are written for the reader you actually have, then checked by your team for accuracy. Not rewritten into product jargon.
- 03
Do you handle screenshots and video?
Screenshots yes, captured on a clean account and replaced when the UI moves. Video we scope separately if you want it.
- 04
Can you work from our existing help articles?
Yes. We usually start by auditing what exists, merging duplicates, and rewriting the pages that generate the most tickets.
Further reading
Other services
Send us your product and your top ten tickets.
A 30-minute call. We tell you which guides would remove the most support load, and what it takes to write them.
Book a call