Three founders, and you deal with them directly.
No account manager, no handoff to a junior after you sign.
Harshil wrote code before he wrote documentation, which is why the repo gets read before the outline does. Five years on developer products: in-house at Atlan and Appsmith, freelance for Twilio, DigitalOcean, Neptune AI, Activeloop and Middleware. He decides what goes in the outline before anyone writes a word, and he is on every first call.
Rucha spent six years in enterprise go-to-market, working with buyers who wanted a business case before a signature. She owns the commercial side here: scoping what an engagement covers, pricing it, and staying on the account after the last page ships. If you are still deciding whether we are a fit, she is who you talk to first.
Vedant came from business analysis, turning messy operational data into decisions a team could act on. Delivery is his job now: scoping, coordinating with your engineers, and the pipeline that runs every code sample against a live API. If a sample fails, the page does not go out, and he signs off on every one that does.
For larger engagements we bring in senior technical writers we have worked with before. They are scoped on the call and named on the invoice, never a surprise.